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RETURN AND EXCHANGE PROCESS;
 
 
Our customers have the right to withdraw within 14 days in accordance with the distance sales contract for purchases made through our online site.
 
 
•  Products that are produced for your special order or modified products can not be returned. (Products that are changed according to demand of customer). 
 
• If you want to return product, product must be undamaged and unused. Products can not be returned that are changed physically. Return process is going to start after product is checked by our product specialist.
 
•  You need to send an e-mail to e-ticaret@altinbas.com for return and exchange process. You must indicate order number and reason of return or exchange in this e-mail. Our specialists will inform you about the issue after necessary examinations.
 
• If the return and exchange conditions are proper, the transactions to be performed are carried out only by our online store. 
 
•  Product must be sent to us with its packing,certificate,invoice. If there is promotion product, it also must be sent.
 
• The product to be returned must comply with the terms of "Right of Withdrawal" in Article 9 in the Distance Selling Contract and "Products with No Right of Withdrawal" in Article 15.  
 
 
Commercial Title: Altınbaş Jewelry Import Export Industry and Trade Inc.